Hints and Tips

Effective Use of Email

Email is most effective for short and simple communications. If your email looks like being more than a few lines of text - or your recipient will be unable to reply in a few lines of text - consider picking up the phone.

Don't use email for emotional issues such as poor work performance. While you may subsequently need to document the issue, make the initial discussion face-to-face.

Quick is not a synonym for 'dirty'. Read your emails before sending. Is your spelling and punctuation correct? Have you attached the attachments? Have you included all the information the recipient will need to respond? Have you explained yourself clearly?

Give your email a descriptive subject line. Update on branch amalgamation required by Monday carries more impact than Amalgamation info .

Say why you are writing in the first sentence of the email.

Number items that require a response and include a reply by date.

Reduce email overload. The To: box should only include people required to perform an action on receipt of the email or people whose objectives will be directly affected. People in the Cc: box should not be expected to perform any action on receipt of the email other than reading or filing the message.


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